Frequently Asked Questions

Everything you need to know about shopping with Vero Moda Oslo.

What are your shipping options and delivery times?

We offer standard and express shipping across Norway and international destinations. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days.

How can I return an item if it doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal or visit our Oslo store for an immediate exchange or refund.

Which payment methods do you accept?

We accept all major credit cards including Visa and Mastercard, as well as digital payment options like Vipps, PayPal, and Klarna for flexible 'buy now, pay later' solutions.

How do I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for styling advice.

Are the materials used in your clothing sustainable?

Vero Moda Oslo is committed to conscious fashion. Many of our pieces are part of our 'Aware' collection, which utilizes organic cotton, recycled polyester, and sustainable Tencel fibers.

Can I track my order after it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your package's journey in real-time.